Contact Us
Thank you for visiting Flarevia.
Whether you have a question about a product, need help with an existing order, or simply want more information about our store, our customer support team is here to assist you.
We believe good communication is an important part of a reliable online shopping experience. Our goal is to provide clear, helpful, and respectful support throughout your experience with Flarevia.
Customer Support
For general questions, product inquiries, order assistance, shipping questions, or return requests, please contact us by email:
Email: support@flarevia.shop
You may also contact us by phone:
Phone: +1 (778) 232-2928
For written correspondence, our store contact address is:
Flarevia
7951 110 St
Delta, BC V4C 4H6
Canada
Order Support
If you are contacting us about an existing order, please include the following information whenever possible:
- Your full name
- Your order number
- The email address used at checkout
- A short description of your question or concern
- Relevant photographs or supporting information, if applicable
Providing these details helps us review your request more efficiently and reduces unnecessary back-and-forth communication.
Please do not send sensitive payment information, complete card numbers, passwords, or other confidential financial credentials by email.
Product Questions
Not sure whether a product is right for you?
You are welcome to contact us before placing an order. Please mention the product name and explain what information you need. We will do our best to provide available product details.
Customers are responsible for reviewing product descriptions and using products responsibly and in accordance with applicable local laws, safety guidance, and manufacturer instructions.
Returns and Refunds
Flarevia offers a 30-day return and refund period subject to the conditions stated in our Return & Refund Policy.
To request a return, contact:
Please contact us before sending any product back. Returns sent without prior communication may be delayed or may not be processed correctly.
Shipping Questions
We offer free worldwide shipping.
Our typical estimated delivery timeframe is 7–14 days. Delivery times are estimates and may be affected by the destination, customs processing, local delivery conditions, public holidays, weather events, or carrier delays.
If you have questions about your shipment, please email our support team with your order number.
Feedback
Customer feedback helps us understand where we can improve.
If you have suggestions regarding our products, website, or customer experience, we welcome your comments at support@flarevia.shop.
Thank you for choosing Flarevia.