Refund policy
At Flarevia, we want customers to feel comfortable when shopping with us. We understand that an item may not always meet your expectations or that circumstances may change after an order arrives.
This Return & Refund Policy explains the conditions and procedures applicable to return and refund requests made through Flarevia.shop.
30-Day Return Period
We offer a 30-day return period.
You may request a return within 30 days from the date your order is delivered. Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable consumer law.
To begin a return request, please contact us at:
Please include your order number, the email address associated with your purchase, and the reason for your return request.
Return Eligibility
To be eligible for a return, the product should generally:
- Be returned within the applicable 30-day period;
- Be in substantially the same condition in which it was received;
- Be unused or show no unreasonable signs of use;
- Include original components and accessories supplied with the product;
- Be accompanied by reasonable proof of purchase.
We understand that customers may need to inspect a product after delivery. Reasonable inspection is generally acceptable. However, products that have been damaged through misuse, improper handling, unauthorized modification, or use inconsistent with the intended purpose may not qualify for a return or full refund.
Free Returns
Eligible returns approved under this policy may qualify for free return arrangements.
You must contact our customer support team before returning an item. We will review the request and provide applicable return instructions.
Please do not independently send products to our business contact address unless our support team has specifically instructed you to do so.
The return destination may differ from our public contact address depending on the product, order fulfillment location, or return processing requirements.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a product that appears damaged, defective, or materially different from the item ordered, contact us as soon as reasonably possible at support@flarevia.shop.
Please provide:
- Your order number;
- A description of the issue;
- Clear photographs or video showing the product and relevant problem;
- A photograph of the packaging or shipping label when requested.
We will review the information and determine an appropriate solution based on the circumstances.
Possible resolutions may include a replacement, refund, or other reasonable remedy.
Non-Returnable Items
Certain products or circumstances may not qualify for return, including:
- Products damaged through misuse or improper handling;
- Items altered or modified after delivery;
- Products missing essential components due to customer handling;
- Items returned outside the applicable return period;
- Products prohibited from return by applicable health, safety, transport, or legal requirements.
If you are uncertain about the eligibility of an item, please contact us before returning it.
Return Authorization
All returns should be requested through our customer support team.
Once your return request has been reviewed, we may provide return instructions and additional information required to complete the process.
Unauthorized returns may experience significant processing delays. Flarevia is not responsible for products sent to an incorrect address without following the return instructions provided by our support team.
Refund Processing
Once an eligible returned product has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Please allow additional time for your bank, card provider, or payment processor to post the refund to your account. Processing times vary between financial institutions and are outside Flarevia's direct control.
Order Cancellations
If you wish to cancel an order, contact us at support@flarevia.shop as soon as possible.
We cannot guarantee cancellation after an order has entered processing or shipping preparation.
If an order has already shipped, you may need to wait until delivery and request a return in accordance with this policy.
Exchanges
Product availability may change.
If you would like a different product or variation, please contact our customer support team. Depending on the circumstances and available inventory, we may recommend returning the original item and placing a new order.
Refund Delays
If you have received confirmation that a refund was approved but do not see the funds in your account, please first allow the normal processing period required by your financial institution.
If a reasonable processing period has passed, contact your bank or payment provider.
You may also contact us at support@flarevia.shop for available information regarding the refund status.
Contact Us About a Return
For all return and refund questions:
Flarevia
Email: support@flarevia.shop
Phone: +1 (778) 232-2928
Address: 7951 110 St, Delta, BC V4C 4H6, Canada
By purchasing from Flarevia, you acknowledge that returns and refunds are handled in accordance with this policy and applicable consumer protection laws.